概述
As part of the Ashland University 学生投诉政策, if you have a concern you’d like to resolve regarding a process or a person at Ashland University that is not covered by any existing policies (e.g., grade appeals and academic grievance procedure), we are here to help.
Informal Resolution Procedure
We do recommend that you try to resolve your concern informally first; that is usually the most expedient way to address any issue. If a direct conversation isn’t possible or acceptable for you — for any reason — or if you have already attempted to talk about the problem and the results have been unsatisfactory, consider contacting the staff person’s supervisor or the faculty member’s department chair to discuss and resolve it.
Formal Resolution Procedure
We also offer you the option of filing a formal complaint. 使用 学生投诉表格 to set forth, in writing, all of the following:
- 对问题的陈述
- The university policy or procedure that was violated
- The specific remedy you are seeking
Once you submit a complaint, here's what happens.
1级
Absent extraordinary circumstances, 的人, normally a dean or director, to whom the complaint has been submitted, 进行, within seven business days of receiving the complaint, a formal conference with the student, permitting her or him to provide any necessary relevant information. The dean or director confers with the other person or persons involved and 进行 an additional investigation as he or she deems necessary.
Absent extraordinary circumstances, the dean or director sends, within seven business days of the first formal conference, a written recommendation to the student and the other involved person or persons. This recommendation states the background information, the rationale for the recommendation and the recommended remedy, 如果有任何. Copies of the original complaint and the written recommendation are kept in the Office of Institutional Effectiveness for a minimum of five years.
2级
If the complaint is not satisfactorily resolved at the first level, the student or one of the other involved parties may, with fourteen business days of receipt of the level 1 recommendation, appeal to the direct supervisor of 的人 who wrote the recommendation. Absent extraordinary circumstances, the supervisor will review the case and render a decision to the student and/or other person(s) within fourteen business days of receipt of the appeal or complaint. In cases of appeals to level 2, copies of the original complaint and the level 1 and 2 written recommendations are kept in the Office of Institutional Effectiveness for a minimum of five years.
3级
Except in the case of a complaint against the president of the university, where the Board of Trustees has final authority, should you wish to appeal the level 2 recommendation, you must submit that appeal to the president within fourteen business days. The president makes the final decision. Absent extraordinary circumstances, the president's written decision is sent to the student and other parties within fourteen business days of receiving the level 3 appeal. In cases of appeals to level 3, copies of the original complaint, the previous written recommendations and the final decision are kept in the Office of Institutional Effectiveness for a minimum of five years.
External Resolution Procedure
If you have tried and failed to satisfactorily resolve your concern via the university’s internal processes, you may pursue a resolution by filing your complaint with another regulatory body or agency. To proceed appropriately, please refer to the section that best matches your circumstances.
If You Are An Ohio Resident
You may use the Ohio Department of Higher Education’s non-SARA consumer complaint procedure and online form. You can find contact information for the Ohio Department of Higher Education (ODHE) and the link to the online form here:
Ohio Department of Higher Education
前南街25号
哥伦布市，俄亥俄州43215
电话:614-466-6000
网站: Ohio Department of Higher Education
Alternatively — or in addition — you may submit your complaint to the Higher Learning Commission. To learn more about that process, contact the commission:
Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1411
电话:800-621-7440
网站: Higher Learning Commission
If You Are an Online Student Who Is Not an Ohio Resident
You may file a written complaint with the Ohio Department of Higher Education (ODHE) and/or the Higher Learning Commission as long as you have attempted to resolve your complaint at the institution level first. However, how you file this complaint depends on the state in which you live.
Ashland University operates under the approval of the National Council for State Authorization Reciprocity Agreements (NC-SARA). Consequently, if you are from a SARA成员国, you should file a SARA complaint using the Ohio Department of Higher Education’s SARA门户机构.
If you do not reside in a SARA成员国 (and even if you do), you may seek the assistance of other applicable regulatory bodies or agencies in having your complaint reviewed. To determine whether your state is a SARA member and/or find out more about the regulatory bodies in your state to which you might appeal, check your state’s postsecondary or higher education website. 为了您的方便, we have provided you with contact information for these higher education agencies below.
阿拉巴马州
Alabama Department of Postsecondary Education
邮政信箱302130
Montgomery, AL 36130-2130
电话:334-293-4500
Alabama Department of Postsecondary Education
阿拉斯加
Alaska Commission on Postsecondary Education
邮政信箱110505
朱诺，AK 99811-0505
电话:880-441-2962
Alaska Department of Postsecondary Education
亚利桑那州
Arizona State Board for Private Postsecondary Education
1400 W. 华盛顿，260室
Phoenix, AZ 85007 Phone: 602-542-5709
Arizona State Board for Private Postsecondary Education
阿肯色州
Arkansas Department of Higher Education
东国会大厦114号
Little Rock, AR 72201-3818
电话:501-371-2000
Arkansas Department of Higher Education
加州
Bureau for Private Postsecondary Education
邮政信箱980818
W. Sacramento, CA 95798-0818
Phone: 888-370-7589 or 916-431-6959
Bureau for Private Postsecondary Education
科罗拉多州
Department on Higher Education Commission on Higher Education
百老汇路1300号.二楼
丹佛，CO 80203
电话:303-862-3001
Department of Higher Education
康涅狄格
Connecticut Office of Higher Education
伍德兰街39号.
哈特福德，CT 06105-2326
电话:860-947-1800
Connecticut Office of Higher Education
特拉华州
Delaware Department of Education
汤森大厦
联邦街401号.套房2
Dover, DE 19901-3639
电话:302-735-4000
Delaware Department of Education
佛罗里达
Commission for Independent Education
325 W. 盖恩斯圣.1414室
Tallahassee, FL 32399-0400
电话:850-245-0505
Commission for Independent Education
乔治亚州
Nonpublic Postsecondary Education Commission
2082 E. 交换Pl.220室
塔克，GA 30084
电话:770-414-3300
Nonpublic Postsecondary Education Commission
夏威夷
商业登记
Division of the Hawaii Department of Commerce and Consumer Affairs
邮政信箱40号
火奴鲁鲁，HI 96810
电话:808-587-4272
Division of the Hawaii Department of Commerce and Consumer Affairs
爱达荷州
Idaho 州教育委员会
邮政信箱83720
博伊西，ID 83720-0037
电话:208-334-2270
Idaho 州教育委员会
伊利诺斯州
Illinois Board of Higher Education
1 N. Old 州议会大厦 Plaza, Suite 333
Springfield, IL 62701-1377
电话:217-557-7359
Illinois Board of Higher Education
印第安纳州
Board for Proprietary Education Indiana Commission for Higher Education
101 W. 俄亥俄州的圣.670套房
印第安纳波利斯，46204
电话:317-464-4400
Board for Proprietary Education Indiana Commission for Higher Education
爱荷华州
Iowa College Student Aid Commission
603 E. 12日圣.5楼
得梅因，伊利诺州50319
电话:515-725-3400
Iowa College Student Aid Commission
堪萨斯
Individuals with a complaint about an out‐of‐state school operating in Kansas must complete and submit the online
Out of State Complaint Process Form.
肯塔基州
Kentucky Council on Postsecondary Education
首都中心Dr . 1024.320套房
法兰克福，肯塔基40601-8204
电话:502-573-1555
Kentucky Council on Postsecondary Education
路易斯安那州
State of Louisiana Board of Regents
邮箱3677
巴吞鲁日，LA 70821
电话:225-342-4253
State of Louisiana Board of Regents
缅因州
Maine 州教育委员会 (MSBE)
23州议会站
奥古斯塔，缅因州04333-0023
电话:207-624-6846
Maine 州教育委员会 (MSBE)
马里兰
Maryland Higher Education Commission (MHEC)
6 N. 自由圣.10楼
巴尔的摩，马里兰州21201
电话:410-767-3301
Maryland Higher Education Commission (MHEC)
麻萨诸塞州
Massachusetts Board of Higher Education
One Ashburton Place, Suite 1401
波士顿，马萨诸塞州02108-1696
电话:617-994-6950
Massachusetts Board of Higher Education
密歇根
Michigan Department of Education
邮箱30008
密歇根州兰辛48909
电话:517-373-9235
Michigan Department of Education
明尼苏达州
Minnesota Office of Higher Education
1450能源公园博士.350套房
St. 保罗，MN 55108
Phone: 651-259-3975 or 800-657-3866
Minnesota Office of Higher Education
密西西比州
Mississippi Commission on College 认证
里奇伍德路3825号.
杰克逊，MS 39211
电话:601-432-6372
Mississippi Commission on College 认证
密苏里州
State of Missouri Coordinating Board for Higher Education
杰斐逊街205号.
杰斐逊城，密苏里州65101
电话:573-751-2361
State of Missouri Coordinating Board for Higher Education
蒙大拿
蒙大拿校董会
Office of Commissioner of Higher Education – Montana University System
百老汇街2500号
邮政信箱203201
海伦娜，电话59620-3201
电话:406-444-6570
蒙大拿校董会
内布拉斯加州
Coordinating Commission for Postsecondary Education
邮政信箱95005
林肯，68509-5005
电话:402-471-2847
Coordinating Commission for Postsecondary Education
内华达
Nevada Commission on Postsecondary Education
3663 E. 日落路202室
拉斯维加斯，内华达州89120
电话:702-486-7330
Nevada Commission on Postsecondary Education
新汉普郡
New Hampshire Department of Education
宜人街101号
康科德，NH 03301
电话:603-271-0257
New Hampshire Department of Education
新泽西
New Jersey Secretary of Higher Education
20 W. 州圣.
邮箱542号
特伦顿，新泽西08625-0542
Phone: 609-292-4310 or 609-984-2709
New Jersey Secretary of Higher Education
新墨西哥
New Mexico Higher Education Department
加里斯托街2048号.
圣达菲，NM 87505-2100
电话:505-476-8400
New Mexico Higher Education Department
纽约
New York State Education Department
学院办公室 & University Evaluation Education Bldg.
5 North Mezzanine, 89 Washington Avenue
奥尔巴尼，纽约州12234
电话:518-474-2593
New York State Education Department
北卡罗莱纳
Board of Governors of the University of North Carolina
总局
罗利路910号.
Chapel Hill, NC 27515-2688
电话:919-962-4538
Board of Governors of the University of North Carolina
北达科他
North Dakota Department of Career and Technical Education
州议会大厦 – 15th Floor
600 E. 大道大街. 部门. 270
Bismarck, ND 58505-0610
电话:n / a
North Dakota Department of Career and Technical Education
俄亥俄州
Ohio Department of Higher Education
南前街25号.
哥伦布市，俄亥俄州43215
电话:614-466-6000
Ohio Department of Higher Education
俄克拉何马州
Oklahoma State Regents of Higher Education
655 Research Pkwy200套房
Oklahoma City, OK 73104-3603
Phone: 405-225-9100 or 405-225-9142
Oklahoma State Regents of Higher Education
俄勒冈州
Oregon Office of Degree Authorization
溪河大道1500号.，套房100
Eugene, OR 97401
电话:503-373-0072
Oregon Office of Degree Authorization
宾西法尼亚
Pennsylvania Department of Education
街市街333号.
哈里斯堡，宾夕法尼亚州17126-0333
电话:717-783-6785
Pennsylvania Department of Education
罗德岛州
Rhode Island Office of the Postsecondary Commissioner
谢泼德大厦
80 Washington Street, Suite 524
普罗维登斯，RI 02903
电话:401-736-1110
Rhode Island Office of the Postsecondary Commissioner
南卡罗来纳
Nonpublic Postsecondary Institution Licensing
正街1333号.200套房
哥伦比亚，南卡罗来纳州29201
电话:803-737-3918
Nonpublic Postsecondary Institution Licensing
南达科塔州
South Dakota Secretary of State
州议会大厦
500 E. 国会大街
皮埃尔，SD 57501-5070
电话:605-773-3215
South Dakota Secretary of State
田纳西州
Tennessee Higher Education Commission
Parkway Towers, Suite 1700
詹姆斯·罗伯逊大街404号
纳什维尔，田纳西州37243-0830
电话:615-741-3605
Tennessee Higher Education Commission
德州
Texas Workforce Commission
Career Schools and Colleges-Rm 226-T
东15街101号
德克萨斯州奥斯汀78711-0001
电话:800-558-8321
Texas Workforce Commission
Texas Alternate 联系 #1 In writing:
Texas Higher Education Coordinating Board Office of General Counsel
P.O. Box 12788 Austin, TX 78711-2788
电话:512-427-6101
Texas Alternate 联系 #2:
Texas Office of the Attorney General
Consumer Protection Division
P.O. 12548箱
奥斯汀78711-2548
Texas Office of the Attorney General
犹他州
Utah System of Higher Education State Board of Regents
60 South 400 West
Salt Lake City, Utah 84101-1284
电话:801-321-7103
Utah System of Higher Education State Board of Regents
佛蒙特州
Vermont Agency of Education
州教育委员会
道富街120号
蒙彼利埃，VT 05620-2501
Vermont Agency of Education
Vermont Alternate 联系:
Vermont Attorney General’s Office
道富街109号
Montpelier, VT 05609-1001
电话:802 -.828-3171
维吉尼亚州
Commonwealth of Virginia Council of Higher Education
詹姆斯门罗大厦
101 N. 十四圣.
里士满，弗吉尼亚州23219
电话:804-225-2600
Commonwealth of Virginia Council of Higher Education
华盛顿
Washington Student Achievement Council
邮政信箱43430
奥林匹亚，华盛顿州98504-3430
Phone: 360-753-7869 or 360-753-7866
Washington Student Achievement Council
华盛顿特区.C.
Government of the District of Columbia Education Licensure Commission
810 1st Street, NE2楼
2002年，华盛顿特区
电话:202-724-2065
Government of the District of Columbia Education Licensure Commission
西维吉尼亚州
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East, Suite 700
查尔斯顿，wv25301
电话:304-558-2101
West Virginia Higher Education Policy Commission
威斯康辛州
Wisconsin Educational Approval Board
431 Charmany Drive, Suite 102
麦迪逊，威斯康星州53719
电话:608-266-1996
Wisconsin Educational Approval Board
怀俄明
Wyoming Department of Education海瑟薇建筑物.2楼
国会大道2300号
夏安，WY 82002-0050
电话:307-777-5712
Wyoming Department of Education